Support
A person reads every message.
There is no ticket queue and no first-line script. Write to us and you will get an answer from someone who knows the forms and can look at your matter.
General support
Questions about using the software, a form that is not generating as expected, a case that looks wrong.
Security and compliance
Vendor diligence, business associate agreements, subprocessor questions, or to report a vulnerability.
Billing
Invoices, seat changes, and cancellations.
What to include
The matter name or case number, what you expected to happen, and what happened instead. If a generated form is wrong, attach it — seeing the actual PDF usually settles in a minute what a description takes several messages to narrow down.
Please do not email client documents or anything containing a Social Security number. Everything we need is already on the matter, and email is the wrong place for it.
Reporting a vulnerability
Write to security@medicaidhq.com with enough detail to reproduce it. We will confirm receipt, tell you what we find, and credit you if you would like to be credited. We will not pursue anyone who reports a genuine issue in good faith.
Looking for how we handle client data? That is on the security and compliance page.